Most orders are shipped within one business day. This is our policy and not a guarantee. Large orders will require addtional time.
Large Orders
Orders over $1,000 require a 50% non-refundable deposit at time of order. View all details for Payment
Payment is required at time of shipping.
Guarantee & Return Policy
At Variety Gift Baskets , we strive for excellence in all aspects of our business. However if you are not satisfied with your purchase or gift, please contact us at customerservice@varietygiftbaskets.com within 2 business days of delivery (day package is received is day one). Due to the perishable nature of many items within gift baskets it is important for any issues to be brought to our attention immediately. We will do everything possible to correct the situation. Shipping and Handling fees are non-refundable.
If you are approved for a return, the following must be met:
- Gift must be UNOPENED and UNDAMAGED.
- Gift must be returned at customers expense.
- Once gift is received back in our facility, we will determine if the above requirements have been met. You will not be refunded shipping cost. (no refund on any shipping costs).
- Must include RA# with return.
Returns must be received by us within 30 days of original purchase.
Contact us for a Return Authorization Number!
Ship Return to:
Returns
10940 S. Parker Road
Unit #208
Parker, CO 80134
Shipping & Delivery Policy
Variety Gift Baskets is bound to the rules and regulations of each carrier. Once the carrier receives the package, we have no control over the actual delivery time it may take to be delivered. We declare that once the package has been handed to the shipping carrier that liability of the package no longer lies with Variety Gift Baskets. We are therefore not liable for lost or stolen merchandise. Variety Gift Baskets will not refund or reship any package that has been marked as "Delivered" by the carrier even if recipient claims non-receipt. It is possible that the package was left with neighbors, behind a bush, in the garage, between the doors etc. We suggest that the recipient contact the delivering carrier to verify where parcel was placed.
Variety Gift Baskets has no control over a carrier’s decision if your location is considered “safe” to leave a package. If this happens the carrier will leave a notice notifying the recipient that an attempt was made for delivery. The carrier’s directions on the notice must be followed for delivery. If any package is returned to Variety Gift Baskets for any reason, no refund will be issued.
Cancellation Policy
Orders can be cancelled with no fee up to the time the actual order has been designed and processed. If the gift has been designed we are forced to charge a restocking fee of $25 minimum or 15% of the retail cost which ever is greater. We design every gift after the order is placed therefore we cannot simply set the gift back on a shelf for the next purchaser.
It is very difficult to find one box in a mass of boxes but we will do our very best to prevent the order from shipping. (During busy holiday seasons, this is near to impossible!) If we are unable to collect the box prior to shipping an Intercept Fee of an additional $15 will be charged to have the box redirected back to our production facility.
Substitution Policy
We make every effort to ensure that the gifts we offer are available as seen on our pages. In the event that demand has outstripped supply Variety Gift Baskets reserves the right to substitute a particular product for another product of similar style and cost. In the event that a container has been depleted due to high demand we will substitute that container to one of similar size and cost. Chocolates will be substituted during the warmer months. Please see our Summer Shipping Policy for further details.
Summer Shipping Policy
From May - September many of the chocolate items in our gifts are replaced with other gourmet food of equal or greater value.
Damages Policy
Variety Gift Baskets does not provide any additional insurance on any package at the time of shipping therefore we are held to the rules and guidelines set forth by the carrier.
All claims for damage must be received by us within 2 business days of delivery. The day the gift is delivered is considered day one. We will only accept a written email as notification of your claim of damage. Our email is customerservice@varietygiftbaskets.com Variety Gift Baskets may elect to issue a call tag for this damaged shipment. If we are unsuccessful in obtaining the gift using this procedure no refund or credit will be issued. (Repackaging instructions will be provided to you.) Please be prepared to provide proof to the carrier and/or Variety Gift Baskets And More of the damage that has occurred. The taking of photos and retaining all packaging materials should be available if the carrier requests proof of damage.
We are unable to issue you a credit until the claim has been paid to us. Normal waiting time is 4 – 6 weeks. The credit if any will be applied to the credit card on which the product was originally purchased.
Variety Gift Baskets will not automatically send you a new product for replacement as it is not our policy. If you wish to reorder this gift it will be necessary to do that by placing your order online and issuing payment for the replacement gift at that time.
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